Cookie policy

Our cookie policy applies to all applications accessed or used through our websites or web pages (hereinafter the “Websites”) in relation to Balansys (hereinafter “Balansys”), whether these applications are managed (i) on platforms operated by or on behalf of Balansys or (ii) on third-party platforms such as Facebook or YouTube.

Our Websites are designed to respond to the needs and expectations of our customers.

If you consent to the use of cookies, you agree to browse our Websites in accordance with this cookie policy (hereinafter the “Cookie Policy”). If you block cookies or if you set our cookie or your browser’s preferences to disable the cookies we use, your user experience on our Websites may be affected or reduced and the Websites’ functionality may be limited.

What is a cookie?

A cookie is a small text file or a small piece of data that may be stored in your web browser on your computer or devices when you visit our Websites and which is used to analyse the way you use this website. A cookie usually contains the name of the website it came from, the cookie’s “lifetime” (i.e. how long it will remain stored on your device), and a value, which is usually a randomly generated unique number.

Why do we use cookies?

Our cookies

These are the first-party cookies set by the Website publisher and/or the service provider selected by the Website publisher.

We use cookies so that you can navigate efficiently on our Websites, secure your connection and access protected and personal areas of our Websites using identifiers that you have previously given us. These cookies are essential to your browsing experience on our Websites. Without these cookies, our Websites cannot function properly. You should not delete them.

We also use cookies which, even though not essential to navigate our Websites, are used to optimise the Websites’ features and, in general, to improve your user experience. For example, cookies can tell us whether you have visited our Website before or whether you are a new visitor. They can also help ensure that the information displayed is more relevant to you (remembering services or offers, language preferences, etc.).

Third-party cookies

We work with third-party companies (advertising agencies or partners) which may also place cookies on your device when you visit our Websites or third-party websites that you access through our Websites. These third-party cookies are used to identify your centres of interest based on the web content viewed and to personalise the choice of advertisements offered to you.

These cookies are necessary to enable providers to provide their services. For more information on these cookies, as well as information on how to opt out of receiving these cookies, please read the additional information below.

We identify these cookies before they are used so that you can decide whether or not to accept them. You can also find more information about these cookies on the third party’s website.


The cookies we use on our Websites may also be sorted into categories based on their lifetime, or validity period:

  • Session cookies: session cookies are temporary cookies that remain stored on your device until you leave the Website. They are automatically deleted at the end of your visit.
  • Persistent cookies: persistent cookies generally remain stored on your device longer or until you delete them manually. The lifetime of the cookie on your device will depend on that particular cookie’s “expiration date” as well as your browser settings. One of the persistent cookies allows us, for example, to count you among the recurring visitors to our Website if you visited the Website on a previous occasion.

Cookies used on Balansys Websites

The table below summarises the categories of cookies that we use on our Websites. Cookies are grouped into 4 categories with their respective purpose and lifetime (i.e. how long each cookie will remain stored on your device).

Cookie categories What is the purpose of these cookies? Can these cookies collect my personal data/identify me? Links to additional information:
Essential/necessary for the Websites to function

They enable you to browse the pages of our Websites and use their features, such as access to secure areas, remembering previous actions (for example, confirming your subscription, remembering your customer login details).

They allow your consent to the use of cookies to be taken into account.

These cookies do not identify you as an individual. If you do not accept these cookies, the performance of the Website may be affected or its functions limited.

The website operator may assert a legitimate interest in storing cookies on your device in order to optimise its services and ensure that they are technically flawless.

Performance or Statistics

By collecting and communicating data anonymously, these cookies help us understand how visitors interact with our Websites by providing statistics on the visits and use of our Websites. For example, data on the areas visited, the time spent on the website and any issues encountered, such as error messages.

This helps us improve the performance of our Websites (services and content).

These cookies do not identify you as an individual. All data is collected and processed anonymously. More info*
Content personalisation or Preferences

These cookies enable our Websites to remember the choices you make when you visit them (such as your username, language, or the region where you are) to deliver a more personalised user experience.

In addition, they can enable visitors to watch videos, take part in competitions and interact with social media such as blogs, discussion boards and forums.

The data collected by these cookies may include personal information that you have disclosed, such as your username or profile picture.

We provide full transparency as to the data we collect, what we do with it and with whom we share it.

If you do not accept these cookies, it may affect the performance and functionality of the Website and may restrict access to content on the Website.

More info*
Personalised Advertising or Marketing

These cookies are used to provide you with more relevant and interesting content based on your interactions on our Websites. They can be used to display targeted advertising or to limit the number of times you see an advertisement. They also help us measure the effectiveness of our advertising campaigns on our Websites and on partner websites.

We may use these cookies to remember the sites you have visited and we may share this information with other parties, including advertisers and our agencies.

Most of these types of cookies track and identify users through their IP address, which enables the website provider to collect personal data that can identify you. For more information about these cookies, including what kind of data they collect and how it is used,

Click here
More info*

Managing my cookies

The cookies stored by our Websites are subject to user consent with the exception of certain “technical” cookies which are exempt from the requirement to obtain consent.

In the section “Cookie declaration” hereafter, you can choose to enable or disable the different types of cookies (Content Personalisation/Preferences – Personalised advertising/Marketing).

Please remember that the settings are likely to alter the access conditions to our services and your browsing experience on our Websites.

User consent may be withdrawn at any time by clicking on the link in our Cookie Policy.

How can I manage or delete cookies?

Most web browsers have a function to configure the browser’s cookie settings. Through your browser, you can change the settings directly to allow or block cookies at any time or to alert you when cookies are being deployed on your device.

Privacy settings vary from browser to browser. Please read your browser instructions or options to find out more on how to change your browser settings.

If your browser is configured to block all cookies, you will not be able to take advantage of essential features of our Websites, such as receiving personalised recommendations. In order to manage cookies as closely as possible to your expectations, we suggest that you change your browser privacy settings while taking into account the purpose of cookies, as described above.

If you use several different devices to view and access our Websites (e.g. your computer, smartphone, tablet, etc.), you need to ensure that each browser on each device has been configured to your cookie settings. Click here for more information.

We use the Cookiebot tool to inform you about the cookies used on our Websites and to enable you to give/withdraw your consent to the storage of cookies when you visit our Websites. Cookiebot will also store its own cookies in order to save your preferences.

* More information about cookies on this website

For more information on our cookie policy and other technologies, please contact us at the following address:

Balansys Website:

Cookie declaration